Shipping Policy

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. We provide free shipping worldwide.

VIP SHIPPING PROTECTION (OPTIONAL ADD-ON)

To provide you with total peace of mind, we offer an optional VIP Shipping Protection at checkout (please note this is a service add-on, not a shipping fee). By selecting this option, your order is fully protected against transit damage, theft, or loss.

The VIP Advantage: If any transit issues arise, you will receive an instant, no-questions-asked priority reshipment. We will bypass the standard carrier investigation and move your replacement package to the absolute front of our fulfillment queue.

Please note: We always stand behind our products and customers. If you choose to decline this protection and an issue occurs, we will still assist you. However, standard claims will require a mandatory carrier investigation period before a resolution or reshipment can be provided.

ESTIMATED DELIVERY TIME

The estimated delivery time will be calculated based on the time the order got placed (before or after order cutoff time), the handling time and transit time.

Order cutoff time: 1:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles)
Handling time: 1 business day

TRANSIT TIME:

1. The following states in USA can enjoy expedited shipping (transit time: 2-3 business days):
Arizona, California, Colorado, Idaho, Kansas, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, Wyoming.

2. Other states in USA can enjoy fast shipping (transit time: 3-4 business days).

3. Other countries except for USA (transit time: 4-5 business days).

PLEASE NOTE:

Business days do not include holidays or weekends.

Find out more information about delivery to a specific country by contacting us via email at sale@vtopteng.com.

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